Opulentus complaints desk is an exclusive idea that first came to one of our clients, who said there should be some team to handle the complaints or petty grievances. Taking the valuable feedback of our client, Opulentus started Opulentus complaints desk two years ago. Opulentus complaints desk operates from its head office and has a team of counselors and immigration experts to handle the issues. Sometimes, the general doubts that are sent across to Opulentus would be forwarded to Opulentus complaints desk. Although named as Opulentus complaints desk, in a broad spectrum, the desk would look into doubts of the clients too. Every client who gets registered with Opulentus for processing the visa would be given the email id and telephone numbers of Opulentus complaints desk. They would be encouraged to write to Opulentus complaints desk in case they face any inconvenience from our team members or if they have any query related to the processing of the visa, which would typically include the status of the visa application. Once the email is received, the team of immigration experts would look into the details and get back to the client in seven working days about the status of such application. In certain cases, clients would seek a solution if a visa is rejected for reasons whatsoever. In such cases, Opulentus complaints desk would encourage the clients for a visa appeal. This desk work towards the complete client satisfaction with regards to all our services mentioned in the welcome booklet.
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